Hi. I'm Ryan Presbrey.

And this is ryanpresbrey[dot]com, and I am an IT Support Professional presently residing in Quincy, MA

Learn about what I do

Here's a brief synopsis of my work experience.

You can download a full copy of my resume by clicking here.

VIP END USER & VIDEO CONFERENCE SUPPORT

Santander Bank, NA
JUNE 2022 - PRESENT

Supporting the C-Level Executives for the company Supporting Video Conferences and the devices running them

MANAGER CUSTOMER SUPPORT I

APTIM (formerly CHICAGO BRIDGE & IRON)
JAN 2016 - APRIL 2022

Regional Manager for the US Northeast region, leading a team of 4 technicians Support NYC Metro and upstate NY Region Full IT Management & Domain support at DEP Project site Admin for McAfee Encryption Database

CUSTOMER SUPPORT ANALYST 3

CHICAGO BRIDGE & IRON (formerly The Shaw Group)
JULY 2011 - JAN 2016

Support NYC Metro and upstate NY Region Full IT Management & Domain support at DEP Project site Admin for McAfee Encryption Database

OXY IT ANALYST

OCCIDENTAL PETROLEUM
JAN. 2011 – JUNE 2011

Helped support Chairman's office & staff Worked on Windows 7 deployment team

GSS TECH 3

THE SHAW GROUP
FEB. 2008 – NOV. 2010

Lead Technician for 5 man team supporting New England & New York region On-site support for projects of a high importance to the business line

DESKTOP SUPPORT TECHNICIAN

PHARMACARE (a CVS CORPORATION)
JUNE 2007 – FEB. 2008

Provide general telecom support including punching down new connections, and troubleshooting Provided printer support for site

PC/NETWORK TECHNICIAN

THE SHAW GROUP
SEPT. 2006 – JUNE 2007

Built new hire machines, and replacements for existing users

DESKSIDE SUPPORT TECHNICIAN

DEPUY SPINE (a JOHNSON & JOHNSON CORPORATION)
JUNE 2005 – SEPT. 2006

Provided support for the VIP staff: board members & customer service department Acted as backup team leader, represented team leader when he was out of office Responsible for asset management for Raynham site

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